Warning: Scammers are impersonating Metro staff/animal control officers, targeting pet owners. This is a new low. They claim to have the owner’s missing pet but demand payment for their return. They even threaten to kill the pet if not paid. Again, this is a scam. If we have your missing pet, we happily return it to you. We do charge a structured impound fee as a critical way for us to recover our costs for finding and housing your pet. However, it is NEVER a threat. If you think you are a victim of this scam, please hang up. You can always check with us directly at 253-299-PETS to see if we have your missing pet.

Welcome to Metro Animal Services, serving the people and pets of Algona, Bonney Lake, Edgewood, Milton, Pacific, Puyallup and Sumner. We are here to Shelter, Protect and Unite pets through support, advice, licensing and adoption of pets to their Forever Family. But we can’t do it without you!

Whether you have questions about your pet’s care, are looking to adopt or simply need a few extra pictures of kittens in your life, explore our site and see how you can help us support the pets of our community.

Contact Us

Our shelter is located at 1200 39th Ave. SE, Puyallup, WA 98374.

To report an incident/concern, schedule a visit or ask questions, call 253-299-PETS (7387).
For general inquiries and licensing questions, you can also email us at pets@sumnerwa.gov.                                        Please do not use email or Facebook to report incidents.


Please call us during our regular business hours at 253-299-PETS (7387) if you have animal-related complaints, questions or need to redeem your pet. New hours are Tuesday-Saturday 11 am to 4:30 pm (Closed Sundays and Mondays).